Terms of Service

Last update: May 2019

Plan

1- Acceptance of the T&C (General Terms and Conditions of Use)

2- Definition of terms and expressions

3- Conditions for creating, validating and deleting an account on azowato.com

4- Nature of services

5- MicroTAFs

6- The creation of a microTAF

7- Order process

8- Payment methods

9- The three conditions for cancelling an order

10- Cancellation: refund of the order amount

11- Management of litigation cases

12- Invoicing of orders

13- Means of withdrawing money

14- The responsibilities of each platform member

15 – Publication of public information on microTAFs

16- Unpaid debts

17- The different sanctions

18 – Intellectual property

Welcome to www.azowato.com, the African micro-services platform (microjobs). Designed and administered by YEKIDJA TRADE AND SERVICES, headquartered in Cotonou (Benin), this platform offers Internet users the opportunity to buy and/or sell microjobs through it.

1- Acceptance of the T&C (General Terms and Conditions of Use)

We invite all users of this classified ad platform to review the TOS (General Terms and Conditions of Use) before creating an account or clicking on « I accept the terms of use », as they govern their terms and conditions of use. If an Internet user does not wish to accept these T&Cs, he/she will not be able to use or access this website. As far as visitors are concerned, they will not be able to sell or buy microjobs other than simply visit the authorized pages. To access unauthorized pages, they must register and become full members of azowato.com.

2- Definition of terms and expressions

The expressions and terms used in the singular and plural in these T&Cs and on the www.azowato.com platform have the following meanings:

The domain www.azowato.com is a space for the publication of « microadvertisements » aimed at promoting the meeting between Advertisers or Sellers (professional or private) ready to perform a specific task, for a fee, and Buyers with a specific need and ready to renumerate service providers.

MicroTAF(s): the services and jobs offered on Azowato. This refers to all data and elements (textual, visual, audio, video, drawings, photographs, etc.), published by a Seller under his exclusive editorial responsibility and under certain conditions on the AZOWATO platform (according to the editorial rules and subject to the approval of the azowato.com website) in order to search for or publish a micro-service.
Buyer: Internet users registered on azowato.com and having the possibility to buy microTAFs.

Seller: Internet users registered on azowato.com and having the possibility to propose and publish microTAFs.
Publish a microTAF: the act of posting and publishing a microjobs on azowato.com.

My Account: the personal space of an Internet user registered on our platform. It contains its identifier, microTAFs, etc. This space is accessible thanks to the information of the email (or username) and password of the member.

Client: a person registered on our platform who buys microTAFS from one or more Sellers.

Username: Still called a nickname, the username is the name chosen by each person registered on this platform. It contains at least 3 characters deliberately composed of letters, underscore, numbers, etc.

Password: the code automatically proposed by the platform to each member when creating his account. Usually composed of several characters, this code can be modified after validation of the registration.

3- Conditions for creating, validating and deleting an account on azowato.com

Conditions of creation

On the azowato.com platform, anyone with a valid email address can create an account for free. Registration is simple and free of charge. Just click on « Registration » or « Register » and enter a nickname, a valid email address and a captcha code. Afterwards, she will be able to configure her account by choosing a new password and providing additional information. The latter are strictly personal. It is also possible to register on azowato.com via social networks such as Facebook and Google+. Registration via these social networks is accepted in accordance with the provisions and rules governing their operation. Any person registered on Azowato must guarantee the confidentiality of their user account and ensure that their information is not used by another person. If a user’s ID and password are correctly entered, our system will consider it to be the owner.

Validation conditions

After clicking on the « Register » button or the « Register » button, the account creation phase will be considered effective. Then, a confirmation email will be sent to him for the validation of his account. This email will contain a link or a validation button. Clicking on this link will allow you to check the validity of the email address and redirect the new member to the site. Once this step is completed, the visitor becomes a full member of azowato.com, and will now have access to all functions from the moment they identify themselves.

Conditions for deletion

Any member registered on our platform can request the permanent deletion of their account at any time. It will be enough to send an email to our webmaster through the contact form. After 72 hours, this request will be processed and you will receive a confirmation email.

Please note that the Azowato team reserves the right to suspend or permanently delete the account of a member who does not comply with the TOS. In this case, all information related to the deleted account will no longer be visible on our platform. However, azowato.com reserves the right to keep the information of any deleted account for six months, even if this information is no longer visible to members. This is a security measure to prevent the use of the same email address to create another account. However, this does not prevent the use of another email address.

4- Nature of services

The services offered by the azowato.com platform are strictly related to the provision of an online space allowing any individual, professional and freelance, through the advertising service as well as through the use of a series of communication and help tools, to offer online content exclusively related to their activity and under their sole and entire responsibility.

Azowato.com is not directly or indirectly bound by any company, agency, mandate, employee, representation, franchise or commercial cooperation agreement with any user registered on its platform, and who act in the course of their activity, in their own name and for their own account or on behalf of their company in complete legal, financial or commercial independence and under their entire and exclusive responsibility. Consequently, Azowato.com does not intervene in any way in the transactions carried out by each member of its platform through regularly published commercial announcements. Our team’s only role is to moderate and facilitate the process of publishing, selling and purchasing microTAF.

5- MicroTAFs

Content of a microTAF

To create a microTAF on azowato.com, you must have a verified and validated « Seller » account. Then click on « username » (in the upper right corner) – click on « MicroTAF » – click on « Publish New » – fill in the information about the microTAF in the form dedicated to this purpose. By clicking on « Publish microTAF », the « Seller » submits his micro-service to the AZOWATO team for control, examination and validation. This last step is the publication or rejection of the microTAF. In case of rejection of a microjob, the « Seller » is invited to correct the ad and resubmit it to the AZOWATO team for validation and publication.

Each « Seller » is fully responsible for the ads he publishes on azowato.com. He declares to be the owner at the beginning, then transfers the rights of use relating to the microTAFs he sells. In the event of a contrary provision, he is required to notify this in his announcement. Our platform reserves the right to use user-published content for advertising, promotion, marketing and publishing purposes.

No pornographic, immoral or illegal content is accepted on our platform. If a user does not comply with these rules, he will be sanctioned accordingly. Remember that the AZOWATO platform only accepts online micro-services, i.e. dematerialized services (small jobs that do not require the physical delivery of an object). The process of sale, purchase, payment and delivery takes place only online and on our platform. Everything happens in the order manager in each user’s account.

The order of a microTAF is delivered to the buyer by the seller as a compressed file to avoid viruses. If, despite this precaution, a virus or other malicious program affects the user’s computer, only the user who sent it will be responsible.

Price of a microTAF

The basic price of a Service is set at 3,000 F CFA or 4.5 € and 5 $ depending on the currency chosen, excluding bank charges and VAT. This base price is fixed for any microTAF published on our platform. Each « Seller » can change the price of his microTAF:

If he adds one or more additional options to his microTAF;
When it indicates an express delivery giving the possibility to the Buyer to be delivered quickly;

Remember that each additional option as well as express delivery are invoiced between 3,000 and 150,000 CFA francs excluding VAT and bank charges. After the validation of an order, the Seller benefits from a total income including the price of the microservice, options and express delivery. As soon as the order is actually delivered, he receives his earnings less a 20% commission and VAT.

The commissions

The commission deducted on each microservice order is allocated to AZOWATO to cover the various costs (publication, management and charges). For a microTAF of CFAF 3,000, the commission deducted is CFAF 600, or 20%. In the event of the addition of an option or express delivery on an order, a 20% commission will also be applied to the order. Bank charges are the responsibility of the user. Regardless of the amount of an order, these costs are fixed: 4% of the total amount. They are equivalent to the exact amount of the commission taken by the payment processors on the platform.

6- The creation of a microTAF

Content of a microTAF

Anyone with a verified « Seller » account on azowato.com can create a micro-service. To publish a microTAF, simply click on the « Publish New » button. Then, you have to fill out a form.

The publication of a microTAF consists of:

A « Title » beginning with « I can » and composed of a maximum of 85 characters (alphanumeric – space included).
A « Category » corresponding to the proposed micro-service.
A « sub-category » that corresponds as closely as possible to the proposed microTAF.
A « Description » of the proposed microjob. It is recommended that the « Seller » be precise and concise to facilitate the understanding of the proposed microTAF. The buyer must not have difficulties of understanding and doubts about his order. If the description is not clear, AZOWATO reserves the right to refuse the advertisement.
« Instructions for the Buyer »: these are the specific details that the Seller wishes to provide to the advertisement.
The « Keywords » separated by a comma. They make it easier to search for microTAFS.
The number of « Max Days to Deliver »: this field is reserved for the number of days necessary for the delivery of the proposed micro-service. Once defined, the Seller undertakes to deliver within this period. It is therefore important to define this time frame with care.
« Images » to illustrate the microjob. If the images associated with a micro-service do not correspond to it, the platform reserves the right to refuse its publication.
A link to a video published on Youtube or Dailymotion to best illustrate the microTAF.
Option and Express Delivery: these are optional terms that allow the Seller to add one or more options to his microjob. Each option consists of a « Price » field (between 3,000 and 150,000 CFA francs) and a « description » field. If the content of an option does not correspond to the TOS, the platform reserves the right to refuse it.

MicroTAF status

A microTAF can have several states on the AZOWATO platform:

« Pending »: The microTAF newly posted or modified by its Seller must be reviewed by the platform team. During this time, it is not accessible by other users.
« Active »: the microTAF is available on the site and can now be purchased by users.
« Inactive »: the microjob is present in the Seller’s interface but is no longer accessible by buyers.

Validation of microTAFs

The AZOWATO platform reserves the right to refuse or validate a microTAF or Option after its submission. In order to optimize the user experience and correct errors in an ad, the platform reserves the right to modify the content (text, images and video) of a microjob. In case of refusal of a microTAF, the seller will receive an email notification. In case a microTAF is incomplete, the AZOWATO team will send a modification email to the Seller.

7- Order process

Anyone with a verified account at azowato.com can purchase microTAFs.

Simply click on the microTAF you are interested in, then click on « Buy ». Then, you are invited to choose the desired payment method: Paypal, Payplus, Paydunya or your Balance (rechargeable and cumulative after the sale of a MicroTAF).

After payment of the order, it will be sent directly to the Seller for processing. If the order requires particular details, the Purchaser is invited to fill them in before starting. As soon as the order is transmitted to the « Seller », it will be displayed in status « In progress » in the dashboard (My Account-Manage Sales)

As soon as the Seller receives the order, the Buyer can exchange with him by clicking on « Conversation Page » (My Account – Purchases – Conversation Page). This is an opportunity for him to specify his needs and send attachments to facilitate the completion of the order.

8- Payment methods

The AZOWATO platform supports three payment methods:

Paypal

By paying microTAFs through Paypal via azowato.com, you accept the terms and conditions of this e-wallet. In this case, an order will only be validated if paypal.com accepts the payment made by the buyer.

Payplus

By paying microTAFs through Payplus on azowato.com, you accept the terms and conditions of this e-wallet. In this case, an order will only be validated if the mobile operators (MTN, MOOV, etc.) associated with this portfolio.

Paydunyanan

By paying microTAFs through Payplus on azowato.com, you accept the terms and conditions of this e-wallet. In this case, an order will only be validated if the operators (ORANGE, WARI, etc.) associated with this portfolio.

Balance

This is the payment with the balance or portfolio available on the user’s AZOWATO account. The money available in your balance can therefore be used to buy microjobs. This process does not require any external acceptance. You can reload your portfolio or accumulate the balance of your possible sales.

It is important to remember that the AZOWATO platform acts as a trusted intermediary facilitating transactions between Buyer and Seller. The amount paid by the Buyer is deducted from the 20% commission, and will only be paid if the Seller delivers the micro-service and the valid Buyer in turn.

Shipping & Returns

As soon as the Seller finishes the work, he can deliver it directly via the interface on the conversation page and click on « Finish ». Generally, the file is converted to WinRAR and ZIP format to avoid viruses. The buyer in turn consults and accepts the work. In case of dissatisfaction, the buyer may request modifications.

Retouching

As soon as the seller makes the delivery, the customer has a period of 7 days to request a touch-up. Any alterations are taken into account when they are accepted by the service provider. In this case, the order being processed goes into « retouching » mode. From this moment on, the seller has a period of time ranging from 24 hours to more to deliver his work again. In case of refusal of the retouching, the customer may resubmit the order for modification or open a dispute after a week of waiting.

Closed order

An order is considered complete and closed when the customer validates the order delivered by the service provider. This is also the case when the service provider delivers, but the customer has not consulted or validated the files received from the service provider 7 days (one week) after delivery. In the latter case, both parties can still exchange in Messagerie Azowato after the order has been closed. However, the order can no longer be modified. Any closed order serves as an authorization for Azowato’s team to pay the corresponding amount into the service provider’s portfolio. The latter may request a withdrawal as soon as the money is available in his portfolio.

Delay in delivery

A delivery is considered late when the delivery time mentioned in the microTAF and its options is exceeded. The stopwatch is automatically activated when the command is set to « In progress » status. This deadline is only applicable for the first delivery. As far as retouching requests are concerned, they do not necessarily meet a deadline.

9- The three conditions for cancelling an order

Cancellation by mutual agreement with both parties

All actions related to a possible cancellation are done directly in the order manager of one of the parties. The customer is entitled to request a cancellation if and only if the order is not closed with the status « completed ». However, the provider is free to accept it or not. To find common ground, both parties will be able to exchange information about each other in the platform’s messaging system. The initiation of a dispute is a last resort and only occurs when the client is unsuccessful after many changes. If the customer requests a cancellation for an « In progress » order and the service provider does not react for 7 days, this order is automatically cancelled. In this case, the money can be returned to the customer.

Cancellation initiated by the service provider

The service provider may decide to cancel the order without asking the customer for his opinion until the order is completed. However, the Azowato team reserves the right to send an email to the customer asking him/her to give the reasons for the cancellation. If no valid reason is given by the client, Azowato’s team may decide to sanction the service provider according to the conditions detailed below.

Cancellation initiated by the customer

The customer has the possibility to cancel an order if the service provider does not deliver the order within the time specified in the advertisement. He may also cancel an order when the service provider has not yet started or has not yet accepted the order. In these cases, he can simply click on the « Cancel » button that will appear in his order manager. In this way, Azowato will be able to refund the amount spent according to the conditions below.

10- Cancellation: refund of the order amount

When an order is successfully completed, Azowato pays the microTAF seller the corresponding amount less 20%, bank charges and VAT. In the event of cancellation (the three cases mentioned above), Azowato reimburses the customer for the full amount paid (amount + commission + bank charges + VAT). The same payment method will be used to carry out this refund operation. In the event that this means of payment is unavailable in Azowato’s accounting, the customer will be contacted to propose and adopt an alternative means of payment, all according to the conditions of use defined by our partners.

11- Management of litigation cases

A dispute is only opened by the client when all other means of negotiation and modification do not result in an agreement between the two parties. In the event of a dispute over an order, it can no longer be modified by the service provider. The Azowato team then acts as a mediator to find a solution to the problem. If, despite this approach, no solution is found, Azowato will take a firm and definitive decision, taking into account the available evidence. This decision will serve as the closing of this order. Attention, if Azowato discovers that this order has been placed outside its platform through other channels (sms, email, phone call, whatsapp, social networks…), it will be systematically cancelled. This can lead to the banishment of the customer and the service provider from the platform. If eventually it is the seller who is right, he will receive his gain as usual, but if it is the customer, he will receive his investment as indicated above.

12- Invoicing of orders

Azowato is not the direct seller of the micro-services available on its platform. The representative company (YEKIDJA TRADE AND SERVICES) only invoices the commission and bank charges collected. For each order, Azowato will therefore produce an invoice for the commission and bank charges, while mentioning the total price. As soon as an order has the status « completed », the invoice is available in the purchase list.

13- Means of withdrawing money

The service provider (seller) can withdraw money from his Azowato portfolio when he reaches an amount of CFAF 3000, or €4.5 or $5. He can use one of the payment methods available at the time of the request: Paypal, Bank transfer, mobile money payment (MTN, MOOV, Orange, Airtel, etc.), Wari, etc.). It is important to note that Azowato does not take any commission on withdrawals. However, interbank charges may apply depending on the payment method chosen or the receiving bank. It is therefore up to the payment applicant to check with his bank for details on the fees applied.

The Azowato team can only be contacted by a service provider for failure to receive a transfer within 10 working days (contact@azowato.com). If the service provider makes his transfer request with incomplete, incorrect or invalid data, Azowato cannot be held responsible for any difficulties related to the receipt.

14- The responsibilities of each platform member

Each user of our site must have only one account. As soon as they become a member of the Azowato platform, each service provider and customer makes a formal commitment to carry out the ordering procedure until the end. Communications via external channels are prohibited and prohibited. An order that does not comply with these recommendations will be considered non-compliant and invalid by the platform.

By registering on the Azowato online platform, each member makes a formal commitment not to provide personal contact information (telephone contact, email, social networks, etc.), except as requested in a microTAF briefing.

Each member is responsible for the information he or she publishes on the site. This information must be real and true. Otherwise, he may have his account suspended or banned. Apart from the elements available on the platform, members are not allowed to promote a product or service, a company or the URL of a professional site. No transaction should be deliberately cancelled without any valid reason.

Each member is required to report its income generated by the microTAF benefit to the tax authorities of its country of residence in accordance with the laws and rules in force. Azowato is not responsible for any failure to comply with these obligations.

Each member makes a formal commitment to keep their username and password secret. He therefore acknowledges that he is solely responsible for any use of his identifiers. Similarly, he undertakes not to allow any other person to access his account. It is important to note that Azowato is not responsible for any difficulties experienced by the user when accessing his account due to limited Internet access.

Disrespectful and illegal comments (indecent, obscene, threatening, abusive, defamatory or harassing pornography) are prohibited on our platform. We do not tolerate statements and statements that could be considered offensive and defamatory in the image of Azowato. In the event of non-compliance with these conditions of use, the member concerned is liable to an equivalent sanction.

Each member undertakes not to use unauthorized means to attempt to fraudulently enter the platform’s system, as this may interfere with the platform’s operation. Failure to comply with this provision may result in the closure of his account and civil and criminal proceedings.

Azowato formally undertakes to fight mercilessly against account holders and microTAFs that turn out to be scams. To prevent this, we invite members not to communicate their confidential information (email address, telephone number, credit card number, mobile money account number, etc.) to a third party. Any suspicious activity from a member of our platform must be reported to the Azowato team via the contact form.

The use of robots and other automatic connection applications is prohibited on our platform. Any member found to be responsible for such acts will be sanctioned accordingly.

15 – Publication of public information on microTAFs

All users of our platform agree to the use of their username or pseudonym in advertisements and promotions on the site or on any media designated by the Azowato team. If it is necessary to use the additional information, the Azowato team will send a prior request to the member concerned.

16- Unpaid debts

Azowato is committed to fighting money laundering, bank fraud and unpaid bills. Depending on the payment method chosen, withdrawal requests are analysed over a period of 1 to 10 days before being validated by our competent services.

If our team suspects a fraudulent transaction of any nature, the account of the user concerned will be blocked for investigation and he will receive an email to provide the requested information. Banishment may occur if investigations reveal that it is a fraud. In this case, the user will no longer be able to withdraw the available amount from his portfolio.

An unpaid order, even if it is completed by the service provider, will be cancelled by our team without any compensation for the service provider even if it has started or delivered it.

17- The different sanctions

In the event of non-compliance with the terms of use of our platform, the Azowato team may apply the following sanctions:
Temporary suspension of the account of the user concerned for a period specified by Azowato. In this case, he will not be able to connect to his user interface until the limit is lifted.
Temporary or permanent deactivation of microTAFs;
Blocking of the amount available in the user’s wallet and inability to make a withdrawal request;
Permanent deletion of the user’s account and all affiliated information;
Blocking the user’s IP address.

Each decision is taken and implemented by the platform’s administrators, who reserve the right to manage everything internally or to bring the sanction to the attention of the competent courts in the Republic of Benin. It is important to specify that each sanction is notified by email to the person concerned.

18 -Intellectual property

Azowato is a registered trademark of YEKIDJA TRADE AND SERVICES (YETAS). The names of the media, publishers, services and products mentioned in these T&Cs are the trademarks of their respective owners.

Each member of this platform is the author of the microTAFs, messages and comments published on it. It authorizes Azowato and its partners to use, distribute, copy, publicly display, edit, translate, publicly present and reformat to the extent permitted by applicable regulations. The exploitation of part or all of the content of this platform and its intellectual property rights may be the subject of legal proceedings.

Copyright © 2019 YEKIDJA. All rights reserved. Version: 1.3 published on May 25, 2019